• Customer Success Manager

    Job Locations UK-London
    Posted Date 2 weeks ago(08/05/2018 11:22)
    Job ID
    # of Openings
    Sales & Pre-sales
  • Overview

    V-Nova™ is a London-headquartered company providing advanced video and image processing hardware and software solutions. Its novel encoding technology, PERSEUS™, is based on principles underlying human vision. PERSEUS™ simultaneously offers significant improvements in compression, picture quality and processing speed with reduced power consumption. This is true in all practical commercial applications, such as on- and offline broadcasting, contribution, production and distribution at all quality levels, and within existing infrastructure.

    Founded in 2011 as part of a growing consortium of leading global partners, V-Nova™ aims to serve multiple industry segments, including broadcasting, aerospace & defence, security, video conferencing, medical imaging and telematics.

    We’ve worked hard to create a company where talented, passionate people can thrive in a culture that values individual empowerment, excellence and collaboration.  Working at V-Nova™ gives you the chance to reshape how video is consumed around the world while you develop your skills, grow your career, and have fun.





    This role requires an exceptional person to take a position in our sales and pre-sales development efforts as part of the international Sales team, currently consisting of teams based in the UK, India and USA. 

    The Customer Success Manager role is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support to meet the needs of our highly innovative company.

    The Customer Success Manager must have a proven track record with an in-depth knowledge of the customers we work with, effective knowledge of encoding and decoding within the OTT/IPTV space, extensive expertise within codecs, encoding, and online video, ideally from within the media or technology industry. The role requires someone highly motivated, extremely organised, creative, and with excellent communication skills. The person will work closely with executive management and the senior management team on key opportunities and advising on market trends. We are looking for someone passionate and knowledgeable about media and can take leadership in interacting with broadcasters, telcos and content owners on a technical level.



      • Own all the technical communications with Prospective customers, including demonstrations, tests of Perseus with their content and Proof of Concepts both over the phone, email and onsite;
      • Acquire sufficient information from the customer to be able to create a system architecture diagram that can be validated by the customer as part of the sales engagement process;
      • Prepare and present presentations that provide a full overview of the proposed solution for the Prospect;
      • Work with Product (Solutions) Management and Service Delivery to provide the ideal technical solution for the Prospect’s requirements and to ensure that we have all the information required to provide a full quotation to meet those requirements;
      • Take full ownership of the completion of RFPs for large customer projects from a technical perspective, working alongside the Sales lead who owns the commercial perspective;
      • Ensure the timely delivery of all projects within an account (from demos, through PoC’s to deployments), involving the relevant parts within the organisation to respect the customer’s timescales and ensure a high quality of customer service throughout the engagement.
      • Continuously develop relationships at a variety of levels within each account;
      • Work with Salesforce.com platform to ensure all customer communication is captured accurately for continuity and reference;
      • Create full documentation for Account Management relating to new customer engagements to ensure rapid customer success;
      • Work closely with Product (Solution) Managers to maintain the feedback loop from customers and Prospects;
      • Work closely with the Marketing, Sales and Channel Partner team to share learning across key customer accounts;
      • Travel when necessary to meet potential customers (must be willing to be on the road often);
      • Resolve critical issues and contribute to business /area development;
      • Contribute to various V-Nova social initiatives with documentation, best practices and evangelism on a regular basis;
      • Host/participate in/present: client onsite demos, on-line webinars, marketing events.
      • As "feet on the ground", work with Service Delivery to help develop new curricula and trends, problem solve and advise the larger team where additional knowledge sharing would be helpful.


    • 5+ years’ experience in a technical sales/business development role, ideally for a technology company selling Video Encoding/IPTV/OTT solutions or technology;
    • Demonstrated ability to multi-task across a wide range of accounts;
    • Demonstrated ability to present to business or technical audiences and able to change approach of communication;
    • The ability to assess client needs effectively and address those needs through V-Nova products and services;
    • A proven track record delivering on, or exceeding, personal and company goals;
    • A hands-on approach;
    • Strong technical knowledge and appreciation ideally within the Video Encoding/Decoding, OTT/IPTV world;
    • Proven ability to operate effectively in a fast-paced, entrepreneurial start-up in which cross-functional teamwork and initiative are a must;
    • Extensive knowledge of the Encoding/OTT technology landscape;
    • Excellent written, oral and interpersonal communication skills in English (and ideally another European language);
    • Proven ability to work effectively in a start-up environment;
    • Demonstrated ability to have fun, and get things done.


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